FAQ live345 – Answers to Every Question You Have

The minimum age to register and play at live345 is 18. This is our strict policy in line with our commitment to responsible gaming. All members are required to verify their age during the KYC (Know Your Customer) process. Accounts found to have been opened by underage users will be closed immediately.

No, each user is only allowed one live345 account. Holding multiple accounts violates our terms of service and may result in all accounts being suspended without notice. If you are experiencing issues with your existing account, please contact live345 support for assistance.

The live345 KYC process requires you to submit a valid copy of your Malaysian identity card (MyKad) along with a selfie holding the card. Documents are processed within 1–24 business hours. KYC verification is required before your first withdrawal and for higher transaction limits. All documents are stored securely using SSL 256-bit encryption.

Log in to your live345 account and go to the "Profile" or "Account Settings" section. From there, you can update your phone number, email address, and other personal details. Some changes may require OTP verification for security purposes. If you encounter any difficulties, contact live345 support via live chat.

Accounts are typically suspended for security reasons such as suspicious activity, violation of terms of service, or incomplete information. Contact live345 support via live chat or email to find out the reason for the suspension and the steps needed to reinstate your account. Our team will assist you as quickly as possible.

live345 accepts a wide range of deposit methods including FPX bank transfer (Maybank, CIMB, RHB, Public Bank, Hong Leong), Touch 'n Go eWallet, GrabPay, Boost and over-the-counter bank deposits. All transactions are processed securely using an integrated payment system that meets international security standards.

The minimum deposit at live345 is just RM10, making it one of the most budget-friendly platforms in Malaysia. There is no maximum deposit limit for most methods, though specific limits may apply depending on the payment method selected. For the latest limit information, please refer to the Deposit section in your account.

Deposits via FPX and digital wallets are typically credited to your live345 account within seconds to 5 minutes. Manual bank transfer deposits may take 15–30 minutes depending on bank operating hours. If your deposit has not been credited after 30 minutes, please contact live345 support with your proof of payment.

live345 does not charge any processing fees for deposits. You receive the full amount you deposit into your account. However, your bank or digital wallet provider may apply their own charges – please check with your financial service provider for details.

If your deposit fails, the funds will typically be returned to your bank account or digital wallet within 1–3 business days. If your deposit shows as successful on the bank's end but has not been credited to your live345 account, please contact live345 support immediately with proof of payment (screenshot or slip), transaction reference number, amount, and transaction time.

The minimum withdrawal at live345 is RM30. There is no limit on the number of withdrawals you can make per day, though each request is processed in queue order. Make sure the bank account you registered is under the same name as your live345 account to avoid processing delays.

live345 withdrawals are processed within 5 minutes to 2 hours in most cases. Withdrawals requiring manual review or additional verification may take up to 24 hours. Withdrawals requested outside banking hours (after 10 PM) will be processed at the start of the next business day.

Withdrawals may be declined or delayed for several reasons: incomplete KYC, unmet bonus rollover requirements, bank account details not matching your live345 account name, or activity requiring a security review. Check the notifications in your account or contact live345 support to find out the specific reason and how to resolve it.

No, all live345 withdrawals must be made to a bank account registered under the same name as your live345 account. This is an important security policy to prevent fraud and money laundering. Withdrawals to third-party accounts will not be approved and may result in your account being reviewed.

New live345 members are eligible for an attractive welcome bonus package, including a first deposit bonus of up to 100% (maximum RM388), free spins on selected slot games, and free credits to try out. Bonuses are credited automatically after your first deposit. Rollover requirements and full terms are available on the Promotions page in your account.

Rollover means you need to wager a specified total amount before bonus funds can be converted to real cash and withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you must place a total of RM1,000 in wagers first. You can track your rollover progress under the "Bonus" section of your live345 account.

Yes, live345 offers a range of ongoing promotions including weekly cashback of up to 10% on net losses, a Monday reload bonus, special promotions for Malaysia public holidays and daily challenges with extra rewards. Check the Promotions section in your account every day so you never miss the latest offers.

The live345 loyalty program awards reward points for every wager you place. The more you play, the higher your membership tier (Bronze, Silver, Gold, Platinum, Diamond). Higher tiers unlock benefits such as increased withdrawal limits, exclusive bonuses, dedicated VIP support and special promotions not available to regular members.

Yes, when making a deposit you can choose to decline a bonus if you do not want to be bound by rollover requirements. Select the "No Bonus" or "Skip Bonus" option on the deposit page. This allows you to withdraw without fulfilling any rollover conditions. This decision cannot be changed after the deposit is made, so consider carefully before choosing.

live345 offers over 1,000 games spanning video slot games from leading providers, fish shooting games with stunning 3D graphics, Live Casino with real dealers (baccarat, blackjack, roulette), sports betting across more than 30 sports, classic table games and number games. The game collection is updated regularly with the latest titles.

Yes, all games at live345 use a certified Random Number Generator (RNG) that is independently audited by international certification bodies. This ensures every game outcome is completely random and cannot be manipulated. Live Casino games use real dealers filmed live for full transparency.

Yes, most slot games at live345 offer a "Demo" or "Free Play" mode that lets you try the game without using real money. This is the best way to get familiar with the game mechanics before betting for real. Demo mode is available without logging in for selected games.

live345 fish shooting games are played by shooting fish and sea creatures moving across the screen. Each fish carries a different point value – larger fish award more points. Use the bullets you purchase to shoot targets, and the points you collect can be converted to real cash. Choose a game room that suits your betting budget.

live345 uses SSL 256-bit encryption to protect all data transmitted between your device and our servers. Your personal data is stored on secure servers protected by multi-layer firewalls and is not shared with third parties without your consent, except as required by law. We fully comply with international data security standards.

Log in to your live345 account and go to "Security Settings". Click "Enable 2FA" and follow the instructions to link your phone number. Once enabled, every login will require a 6-digit OTP code sent to your phone as an added security layer. We encourage all members to activate this feature.

Contact live345 support via live chat immediately and report that your account may have been accessed without authorisation. Our team will help freeze your account instantly to prevent any further transactions, investigate the suspicious activity, and assist you in recovering access. Change your password immediately from another device if you can still access your account. Report the incident to the relevant authorities if necessary.

live345 does not sell or share members' personal data with third parties for marketing purposes. Your data is only shared with service providers that help us operate the platform (such as payment processors) and only to the extent necessary. For full details, please read the Privacy Policy live345.

For Android, visit the Download live345 and download the APK file directly to your device. Make sure you enable "Install from unknown sources" in your device settings before installing. For iOS, the live345 app can be downloaded via a dedicated link available on the Download page. Always download only from official live345 sources.

For Android, version 6.0 or above is required with at least 2GB RAM and 100MB of storage space. For iOS, version 12.0 or above is required. A stable internet connection (4G or Wi-Fi) is strongly recommended, especially for Live Casino and fish shooting games, to ensure a smooth, uninterrupted experience.

Try the following steps in order: (1) Check your internet speed – a minimum of 5 Mbps is recommended for smooth gameplay. (2) Close other apps running in the background. (3) Clear the cache on your live345 app or browser. (4) Restart your device. (5) Make sure your live345 app is up to date. If the issue persists, contact live345 technical support.

Yes, live345 can be played fully through a web browser on your desktop or laptop without installing any additional software. The live345.pro website is optimised for all screen sizes and is compatible with the latest browsers including Chrome, Firefox, Edge and Safari. Playing on desktop offers a larger display and more comfortable controls for certain games.